Troubleshooting

How to get help

Support Process You may have some questions or run into an issue while using LearnDash. We are here to help. In these situations, you have two options: Self-help on our helpdesk: Questions can be answered without needing to open a ticket and wait for a reply. Contacting support: Your ticket resolution time is quicker if…

Clear cache & cookies

When you use a browser, like Chrome, it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading or formatting issues on sites. After you clear cache and cookies some settings on sites might getdeleted. For example, if you were signed in, you’ll need to sign in again.…